Why does ebay suspend sellers

If it was a customer complaint, how did you rectify it? Will you write better product descriptions or get your warehouse to fulfill orders more quickly? Get advice on how to get back to selling once your account is reinstated.

Will you need to update your listings or manage orders differently? Whatever you do, take their input seriously. In short, your best chance to reinstate an eBay suspended account is to either wait out the suspension or present customer service a compelling case on how you will improve your business practices and customer service.

Then actually do it! Work through your entire process from product listings to order fulfillment, customer service, and returns so you can become a better eBay seller. How to Grow from Freelance to an Agency.

This post may have affiliate links, meaning we earn a small commission on purchases through the links at no extra cost to you. Tip Most account restrictions or suspensions can be resolved by making a one-time payment or by following the steps we gave you in the email in your Messages. Any bidders on your existing listings can retract their bids. Depending on why your account was suspended, we may end listings early. If we remove listings because of a policy violation, eligibility for a fee credit will depend on the situation and any previous policy violations will be taken into account.

Keep in mind that listing fees can be forfeited too, depending on the reason for suspension. When you start selling on eBay, we need to confirm your identity and checking account details so you can receive your payouts. Otherwise, eBay may suspend your account and ask you to confirm your personal information.

Any bidders on your existing listings can retract their bids. Depending on why your account was suspended, eBay may end listings early. Keep in mind that listing fees can be forfeited too, depending on the reason for suspension.

Your account can be either completely suspended or just restricted. If the account is not suspended, but restricted for selling, you can still buy; if it is restricted for buying, you can still sell.

Getting your account reinstated depends on the reason eBay suspended your account. If your account was restricted or suspended because of outstanding seller fees or a refund reimbursement, you can make a one-time payment to resolve the issue. When we receive your payment, your account will be reinstated. Reasons for suspension vary from forgetting to pay your fees right through to serious breaches of policy.

Just recently, eBay suspended hundreds of accounts for price gouging during the Coronavirus pandemic. If you owe eBay any seller fees or customer reimbursements which they sent out on your behalf, this can lead to temporary suspension of your account. You may need to make a one-off payment to settle your accounts. Late shipments are a big no-no. If you send an item after your stated handling time, or it arrives after the estimated delivery date, this will be a mark against your account and could lead to a suspended account on eBay.

So be realistic when you state delivery times on your listings and follow best practices for eBay shipping. When customers raise an issue in the Resolution Center, be sure to address it promptly and politely — even if they seem unreasonable. Having an excellent customer service strategy can keep this metric to a minimum and avoid unnecessary complaints to eBay. If you try to manipulate your metrics, this could lead to suspension.

Never badger a customer about changing or leaving feedback. Instead, check out our guide on removing negative eBay feedback. Offensive material or hate speech are never allowed on eBay.